A clear path to your next WhatsApp campaign.
Give each update a purpose. Bring your message, audience, and pre-send checks together, then follow delivery and customer replies in the connected workspace.
Reach the right people
Use contact groups or an audience from a previous campaign. Review eligible recipients, exclusions, consent, and recent messaging before you send another update.
Prepare your message
Choose an approved template and language for the audience. Check the message and estimated costs, then decide whether to save, schedule, or send.
Keep the conversation moving
Review campaign delivery and replies. When a customer responds, use the shared inbox and customer context to decide who should continue the conversation.
Your campaign, in five steps
- Plan your campaign: choose a business vertical and give the campaign a clear purpose.
- Pick your message: select an approved template and the right language for your audience.
- Choose your audience: use a contact group or an audience from a previous campaign.
- Refine your reach: review engagement, contact fatigue, and eligible recipients.
- Review and send: check recipients and estimated costs, then save, schedule, or send.
Where this fits your team
Useful for teams sending relevant updates to customers who want to hear from them. Bring a sample campaign to a demo to review your audience, template, WhatsApp setup, and available sending options.
Questions about whatsapp campaigns
Can I review recipients before sending?
The campaign workflow shows eligible recipients and exclusion reasons. Review those checks, recent contact, and audience overlap before sending.
Are WhatsApp messaging charges included?
Confirm platform pricing and applicable WhatsApp messaging charges with the team. Review estimated costs before sending a campaign.
What happens when a customer replies?
Your team can continue the conversation in the shared inbox with customer context and an assigned owner.
Bring us your next conversation.
See how your team’s workflow could fit in WiseConnect. Confirm setup, available capabilities, and pricing in a demo.
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